Done-for-you quote follow-up
Last month’s quotes are still sitting there.
Nobody followed up.
2nd Shift Systems handles quote follow-up for CNC and metal fabrication shops — day 3, day 7, day 14, in your voice, whether you’re on the floor or not.
Money is made on the floor, and lost when quotes go quiet. We’re here to make sure you aren’t trading one for the other.
Call or text(336) 542-8464Your second shift doesn’t go home at five.
Live in 7 days One login — no software to install 90-day guarantee 10–50 person shops
How it runs
Quote sent
You send the quote like you always do. We pick it up going out — that’s the trigger. Nothing new to remember.
Timed follow-up
Day 3, day 7, day 14 — in your voice, without you.
Reply
The sequence stops the moment they answer.
Back to you
Part, quote, and their words land on your phone.
Why quotes go quiet
This isn’t a discipline problem.
You sent 50 quotes last month. How many got a second touch?
A quiet quote wasn’t a no. The customer was busy. They went with whoever got back to them.
You already priced the job and sent the number. That quote sits until someone follows up. But you didn’t open a shop to become a salesman. And the shop comes first.
How the week actually goes
Quote goes out. Numbers are good.
A machine goes down. The floor comes first.
A customer pulls a delivery in. The stack grows.
You’re covering on the floor. Follow-up waits.
Still quiet. Following up now feels like it needs an explanation.
Day 3, day 7, and day 14 go out whether you’re on the floor or not.
What changes
How it runs now. How it runs after.
Same quotes. What happens next is the difference.
Now
- Open quotes buried in email, texts, and Excel
- You chase it when the floor finally quiets down
- No clear stage on what’s still open
- Reply lands somewhere — you find it two days later
After
- Every open quote organized by stage in one place
- We follow up what stays open — in your voice
- You keep pricing and the relationship
- Reply stops the sequence and lands on your phone
What we build
Three things. That’s the whole product.
We don’t add a fourth next quarter and re-bill you for it.
See every RFQ
However the RFQ arrives — email, phone, or web form — we take it in by the next business morning. Quoted off a call? Send the note. You enter nothing.
Know where each one stands
Every open quote sits in a stage — new, day 3 sent, day 7 sent, day 14 sent, engaged, won, lost. One simple portal shows where each one sits. Monday you still get the numbers by email.
The follow-up happens
Day 3, day 7, day 14, in your voice, without you touching it. When they reply, it stops — and the reply lands on your phone with the part and the quote. You answer from your own inbox — you never touch the sequence.
Quote stages
Off your plate
We operate it. You keep the shop.
You keep every decision that touches a customer. We handle the part that only happens if something remembers.
- Pricing and estimating decisions
- Customer relationships
- Who you stay close to
- How you quote and run the floor
The sequence
What happens after a quote goes out.
Runs on a real clock. Stops when they reply — part, quote, their words, on your phone.
Quote logged and confirmed
RFQ in one place with part details; customer confirmed; you notified.
First touch
Short note in your voice — catches quotes that landed in spam or got buried.
While they’re still comparing
Capabilities and lead time back in front as the shortlist is getting made.
Last touch on this quote
Final close-out — jobs land here because you were still in the conversation.
So we’re clear
Not another tool on your plate.
We don’t touch the top of your funnel. Everyone who enters this system already found you and already asked you to quote something. We work the back half — after the quote.
- Not AI quoting software
- Not another CRM for you to run
- Not ads or lead gen
- Not SEO
- Not a website redesign
- Not monthly reports about impressions
The math
One recovered job covers the build fee.
Say you send 30 quotes a month and close one in five. That leaves 24 quotes a month going quiet — nearly 300 a year.
This system only has to bring back one. One job covers the $2,499 build. One a quarter covers the entire year.
You already priced the work and sent the number. The money is sitting in quotes you already wrote.
24
quotes going quiet every month (at 30 sent, 1-in-5 close rate)
$2,499
build fee — covered by a single recovered job
$499/mo
covered by one recovered job a quarter
Sitting on old quotes?
We’ll re-open the conversation.
You’ve got twelve months of quotes that went nowhere. Send us the list — spreadsheet, inbox export, whatever you’ve got. For 30 days, we chase every buyer on it in your voice.
We’re not promising those exact jobs come back. A lot of them are dead for good reasons. This is about the relationship, not the paperwork — some old jobs are still alive, and more often the buyer remembers you and sends something new. Either way, it’s work you don’t have today.
We’re running the 30-day reactivation free for a handful of shops: if a job comes back, we take 10%, capped at $4,000. If nothing comes back, you’ve lost nothing. Ask about it on the call.
Ready to get follow-up off your day?
Set up a callPricing
What it costs.
Two ways in. Reactivate the backlog sitting dead right now — or install the system that stops the pile from rebuilding.
then $499 / month
About what one recovered job pays for.
Every open quote in one place, stages clear, and we follow up what’s open — written around how your shop actually quotes. Live within 7 days of kickoff.
Founding rate: the first 5 shops lock $499/mo for life. After that, $749–$999/mo for new shops.
Annual option: $4,990/yr — two months free.
Qualifying shops send 15+ quotes a month, with quotes logged in the system.
- Every open quote in one place
- Stage tracking on all open quotes
- Day 3, day 7, and day 14 sequences written in your voice
- The sequence stops the moment they reply
- Replies routed to whoever answers, with the part and the quote
- Ongoing sequence review and adjustments
Start here
Let’s look at how your RFQs run today.
Tell us a little about the shop. After you submit, we’ll set up a short call — about a 15-minute teardown of how quotes run today — and walk whether a done-for-you follow-up fits.
Built by people who’ve been in machine shops, not marketing agencies. We know what you need and what you don’t. No pitch deck, no proposal. If it isn’t a fit, we’ll say so.
Got it. We’ll reach out to set up a short call — one business day.
Questions
Straight answers.
Who is this for?
Shops that quote work — if a customer sends you a print and asks what it costs, this is built for you. Typically 10 to 50 people, quoting anywhere from a handful of RFQs a week to fifty a month. Machining, fabrication, or both.
Most of our RFQs come by email — does that work?
Yes. At onboarding you add one auto-forward rule (~5 min, once). Every emailed RFQ copies to us. We enter it by the next business morning. You don’t touch intake again.
Do I have to learn another system?
No. Quotes are picked up as they go out — nothing to log, nothing to remember. There’s one simple portal if you ever want to check where things stand. No software to download, no CRM to run. We handle the follow-up. Monday you still get the numbers by email, and replies land on your phone with the part and the quote.
Do you replace our estimator?
No. We work after the quote is out — stages on open quotes, and follow up on what’s open.
What happens after I click Set up a call?
You fill a short form. We reach out to schedule a short call and walk how quotes run today (about a 15-minute teardown). If it isn’t a fit, we say so.
What about ITAR or restricted work?
We never need drawings, prints, or technical data. We work from the quote record — customer, part reference, quantity, date sent. If your shop has specific access requirements, we scope them before anything is built.
I’ve got a year’s worth of dead quotes. Can you work those?
That’s exactly what the reactivation pilot is for. Send us the list however you have it — we clean it up and spend 30 days re-opening the conversation with every buyer on it, in your voice. Some old jobs are still alive; more often it turns into new RFQs from buyers who remember you. We’re running it free for a handful of shops right now — ask about it on the call.